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Error "...application has encountered a problem and needs to close" when you start Joyfax Server or Client on Windows XP |
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When you start Joyfax Server or Client on Windows XP, Joyfax Server or client returns one of the following error messages:
- "Joyfax Server [version] has encountered a problem and needs to close. We are sorry for the inconvenience."
- "Joyfax Client [version] has encountered a problem and needs to close. We are sorry for the inconvenience."
- "This application has created errors and needs to close."
Solution: Change the Compatibility setting for Joyfax Server or Client:
- Right-click the Joyfax Server or Joyfax Client shortcut on the desktop and choose Properties
- In the Properties dialog box, select the Compatibility tab
- Deselect Run This Computer In Compatibility Mode For [any Windows version earlier than XP] and click OK.
Background information
Windows XP includes a feature to run applications in a previous version's environment to reduce compatibility issues with older applications. Joyfax Server is unable to start successfully with this option selected. |
