| |
|
 |
Error "...application has encountered a problem and needs to close" when you start Joyfax Server or Client on Windows XP |
|
|
When you start Joyfax Server or Client on Windows XP, Joyfax Server or client returns one of the following error messages:
- "Joyfax Server [version] has encountered a problem and needs to close. We are sorry for the inconvenience."
- "Joyfax Client [version] has encountered a problem and needs to close. We are sorry for the inconvenience."
- "This application has created errors and needs to close."
- "Faulting application joyfaxserver.exe, version 3.64.0.0, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x0001b21a."
Solution 1: Change the Compatibility setting for Joyfax Server or Client:
- Right-click the Joyfax Server or Joyfax Client shortcut on the desktop and choose Properties
- In the Properties dialog box, select the Compatibility tab
- Deselect Run This Computer In Compatibility Mode For [any Windows version earlier than XP] and click OK.
Solution 2: Install the Service Pack 6 for Visual Basic 6.0 Run-Time.
Background information
Windows XP includes a feature to run applications in a previous version's environment to reduce compatibility issues with older applications. Joyfax Server is unable to start successfully with this option selected. |
