Home | Products | Screenshots | Download | Purchase | Customers | FAQs | Contact
 
 Joyfax Server
 Joyfax Broadcast
 Fax to PDF Converter
Screenshots
Download
Order Online
Support
 Installation
 FAQs
Contact Us

Search Online Help


  Frequently Asked Questions
 
The Pending fax message in the Outgoing Fax panel passes to the Sending Fax panel automatically, but quickly, it moved back.
If Joyfax Server cannot send fax either:
  • Some other process has the port Open. Look for any running app or Service (such as the Telephony Service -- Windows Fax and Scan or the RAS Service) that might have the port open, and disable this service.

Or

  • The port was left in a bad state and cannot be opened. For external modems, power the modem off, count to 10, repower the device. For internal modems you must reboot the machine in order to guarantee a reset.

    Hyperterminal Test - After doing the above, try this:
  • Open Hyperterminal (Start - Programs -> Accessories -> Communications)
  • 1st Dialog: Give the session some name: "foo"
  • 2nd Dialog: Connect using the COM port NOT the modem name
  • 3rd Dialog: Accept all the default settings.
  • Once you are in the terminal window, type "AT" and hit ENTER
Do you get an OK back? If so, the Joyfax Server should be able to use this port. If not, review A. and B. above.
     

About Us | Contact | Hot Links | Sitemap
Copyright © by 2007-2010 Joyhong Software All rights reserverd.