If you have a problem with Joyfax Server, please take a look at the Online Help orFrequently Asked Questions in our website first, it may already contain an answer to your question.

If you still have a problem with this software and nothing else helps, please contact us at:support(AT)joyfax.com, please inform us about the following:

• Version (from About window)
• Where did you get this software?
• Is there a Firewall or an AntiVirus software installed on your machine?
• Operating system, including service packs and the third installed if you know;
• Description of your problem (as much information as possible to retrieve the problem). You can email us the error image (screenshot) to help us address your problems
• Any additional information, which may help
• We'll try to help you as fast as possible, usually within 12-24 hours.

If you have any comment or suggestion for the next releases, please feel free to post them to us. Your feedback is important to us in getting an idea of how to make our software the best product for you.

If you register and, for whatever reason, you do not receive an email with a registration code, please send an e-mail to register(AT)joyfax.com. Once we receive the request, we'll try to re-send your code as soon as possible! 

As we have a free SIX MONTHS update policy currently, the purchase user of the previous version just please send your reference number or forward your original order receipt directly to  register(AT)joyfax.com, we will send you the new download link and registraction code of the latest version.